As soon as the defect has been confirmed by the Agent handling your case, an RMA number will be issued for your Product.Ĥ. The BenQ Team will attempt troubleshooting steps to assist you or to confirm the defect.ģ. You will then be contacted by the BenQ Technical Support Team ("BenQ Team") via email. This can be done on the BenQ website specific to your country.Ģ. To apply for the warranty service, you are required to fill out our online web-form, and offer all the necessary information regarding your product, the defect and your contact information. If your Product becomes defective within the warranty period, you are only entitled to the specific service term set by BenQ for the specific Product you have purchased.ġ. You must return the Product to BenQ unless otherwise directed by BenQ to a BenQ Authorized Service Provider. An RMA is similar to a tracking number in that it identifies a transaction, and both parties can get information on the progress of the transaction by using the RMA number. RMA number - Short for returned merchandise authorization number - an alphanumeric identifier used by BenQ that indicates a user has been authorized by the BenQ Team to return a product to the manufacturer for repair or exchange. This also occurs if any unauthorized person carries out any alterations and/or repairs. POP - Proof of purchase - BenQ will only accept a valid invoice as a proof of purchase.ĬID - Customer induced damage - defect caused by misuse, neglect, and tampering or incorrect adjustment / installation. This may result in rejecting your request or not or only partially receiving a compensation for purchases via our online shop. Units with a manufacturing date older than 1.5 years from Purchased date (Invoice)īenQ withholds the right to judge if the application is within BenQ’s terms and conditions. Open box / warehouse deal / Second chance / demo unit sales Damage, al or not intentional, cause by you or any other third party as well as damages caused by the so called “act of God”(Lightning, overvoltage, fluency) Losses due to negligence and/or lack of care The following will not be considered as a valid DOA: The DOA term is only applicable for NEW BenQ products All exchanged parts and BenQ Product replaced under this warranty will become the property of BenQ.ĭOA - dead on arrival – A DOA is regarded as a manufacturing defect within the legal DOA period (varies from country to country).
#BENQ RMA SERIAL NUMBER#
This will be verified by using the Products serial number and will be correlated with the proof of purchase.ĭuring the warranty period, BenQ will repair or replace defective hardware with factory refurbished parts and products. If your proof of purchase does not contain a valid serial number, please contact the BenQ Team for further assistance.īenQ may extend or limit the manufacturing warranty period and service terms of the Products, that have not yet entered the sale chain, at any point. It is transferable only between end costumers and has to be accompanied by the first costumers original proof of purchase, that must contain the units serial number. The warranty period for BenQ Products applies from the date of purchase by the first customer.
For further information regarding the correct use of our Products, please read the user manual. This also occurs if any unauthorized persons carry out any alterations and/or repairs. Blacks are very good for a TN panel and I am in love with 120hz.The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment / installation. Again next day air and this one is PERFECT! No backlight bleed, screen is beautiful and best of all brand new (checked in the service menu and 0 hours on time). I give them a call and after a talk with the supervisor they agree to send me a brand new XL2410T. Again another refurb unit and the backlight bleeding was not as bad but still there and on this one the bezel was damaged pretty bad.Īt this point I am pretty upset. A call to BenQ and I have another out the next day. Bad backlight bleed all over and scuffed up bezel as well. They shipped it next day and I hook it up. I asked about a XL2410T or even a new XL2420T (hoped for the latter) and they agreed to send me a refurb XL2410T. They tell me that I can pick from a few others as replacements, all of which were theyre VA panels which I would not try for gaming either. So I give them a call and explain that this will not do. It was horrible! Slow response time, ugly colors just plain bad for a gaming monitor. Since there were no replacement parts for it they sent me a G2420HDBL as a replacement. It was just under its 3 year warranty and already RMA'ed once. I sent my well aged G2400WD in for RMA because of vertical banding. Well I just wanted to share my recent RMA experience from BenQ since it turned out very well.
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